We use a shipping service provider based in the UK to return laboratory samples. The provider handles customs clearance and sends the samples directly to our laboratories in Germany.
The return process typically takes 5-6 working days. After the test kits arrive at the lab, processing time varies depending on the type of kit purchased, ranging from 7-14 days. You can find more information about the specific test kit you purchased on its product page.
If you opted for an Express Test, your results will be available three days after the laboratory receives your sample.
Any other questions? Send a request using the contact form. We're happy to help!
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