How do returns to the lab work?

Modified on Tue, 20 Sep 2022 at 02:21 PM

UPS will collect the returned goods.

For this purpose, we will send you all the necessary materials with your shipment.

You can choose the collection date yourself. 


Important information: Please also note that we can only track a shipment if you use the official return document.

Of course, you are free to return the package yourself with any logistics service provider, but in this case you will bear the costs of the return shipment. If you wish, you can find the exact address on the delivery note enclosed with the test kit. 


A tip: If you wish to return several samples at the same time, you can do so in one package. In this case, you only need one return label.

Any other questions? Then send us a request using the contact form.

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